The Ten Commandments of Tech Support
1. Try turning it off and on again
2. Reinstall it
3. Click everywhere
4. Try that weird random setting you have no idea what it does
5. Try doing the same shit, but in a different order
6. Call the guy who fixed the problem last time
7. Copy the config from another computer
8. Recreate the user profile
9. Try it with another person's account
10. Try it with another person's computer