muesli
Open source "pro tip": stop asking questions like "any updates on this?!" in tickets. It's annoying, spammy, and sometimes even passive-aggressive.
If there were updates, the system would have directly linked them to the ticket and you wouldn't have to ask.
Wolf480pl
@BalooUriza @fribbledom
counterpoint: at $dayjob, we (SRE team) rely on people asking multiple times if they still care about something. If we end up not doing it immediately, and a few weeks pass since the initial request without anyone asking again, we will assume it's no longer needed.
Baloo Uriza
@fribbledom Related: Stop doing this to your IT department, too, especially if your ticket is not SLA bearing.
jollyrogue
@wolf480pl @BalooUriza @fribbledom So true. It’s an accurate way to gauge how invested a person is in getting a solution.
If a person asks twice, it’s important, and we need to prioritize it.
If a person asks once, it might be important, and we should triage it.
If a person doesn’t ask, it’s probably not important, and we’ll ask about it when we get around to it. 😆
Joe :dnd:
@fribbledom It'll be ready when it's ready and not a moment sooner.
Sasha Sorokin 🏳🌈
This issue is stale. It will be closed if there's no further activity...
Acesabe
@fribbledom this is an interesting one, depending on your angle, I've worked on IT customer support and although ideally all tickets should be updated within X time, in reality this doesn't happen unless it's chased by customer, in dev world it's often impossible for end user to know whether the issue/project is too busy, uninterested or just dormant/dead, issues need to be visible in the queue of all issues/requests so people don't have to ask. I've dropped using many apps due to dormancy.
muesli
Yeah agreed, a bot deciding if something is considered stale is pretty ridiculous.
Daniel Gibson
@fribbledom @_xhr_
Unfortunately there are projects that enforce this kind of behavior by automatically closing tickets with no activity after some time. I fucking hate it.
muesli
That's a red flag for me.
muesli
Yeah, that kind of bot is a red flag for me.
allo
@fribbledom counterpoint: "Bug Bot closed the issue due to inactivity"
A bug doesn't vanish, just because nobody added something to the bugreport. Still, some projects think it's a good idea to automatically close tickets.
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